Roam, Kenya’s leading electric mobility manufacturer, has opened Kenya’s first “ride-in, ride-out” service center in Nairobi to give riders quick and reliable support while keeping them on the road and earning.
The Roam – Nairobi Service Center uses a “first ride in” repair system, where riders will get service as soon as they arrive, and also find the experience of watching their motorcycles being diagnosed and repaired.
Serving 10 motorcycles at the same time and 150 motorcycles in a day, the facility aims to greatly reduce downtime, which is very important for boda boda riders who depend on daily profits to support their families and servicing loans for their motorcycles.
The facility is easy to access and offers full support, including warranty, repairs, sales, and charging stations.
The Roam – Nairobi Service Center will first serve Roam Air riders for now, but it is a part of Roam’s bigger long-term plan for interoperability, where all electric motorcycles in Kenya, no matter the brand, will be able to get services and charging under one roof.
This is also the first step in Roam’s plan to open after-sales shops in different towns and cities across Kenya. Roam aims to create a nationwide network to ensure riders everywhere have smooth and reliable operations.
With this new facility, Roam is showing its commitment not just to selling electric motorcycles, but also to building the full support system that will power the future of clean, reliable transport in Kenya.
Habib Lukaya, Roam’s country manager – Kenya, said: “This shop is built for riders. Every hour a rider spends off the road is income lost. By giving fast and reliable service, we are helping them save more money every day while also preparing for a future where all electric motorcycles can use the same charging and service network.
