MHC and DTECH partner to enhance customer experience across EMEA

MHC, a provider of intelligent document automation and workflow SaaS solutions, is pleased to announce a strategic partnership with DTECH Software and Technology (“DTECH”), a premier customer experience integrator serving clients across Europe, the Middle East and Africa (EMEA).

This collaboration provides highly regulated industries in the EMEA region—including financial services, insurance and utilities with access to the advanced capabilities of the MHC NorthStar Customer Communications Management (CCM) platform.

MHC NorthStar CCM automates the creation and delivery of personalized compliance documents and dynamic digital interactions across the customer journey empowering businesses to deliver the engaging and seamless customer experiences expected in today’s market, while maintaining compliance.

In addition, its AI-powered, low-code capabilities empower non-technical users to manage communication workflows independently, reducing reliance on IT support.

“As a leading customer experience integrator in the region, DTECH is constantly looking to grow its product portfolio with selected partners to keep it aligned with market requirements,” said DTECH CEO Volkan Vural.

“With digital engagement reshaping the way organizations communicate, customer experience has emerged as a key differentiator,” he added.

MHC brings unique capabilities to our portfolio with a solution enabling the modern, dynamic engagement today’s market demands, effortlessly managed by non-technical business users,” stated DTECH regional sales manager Mahmoud Jaafar.

“This partnership with DTECH allows MHC to extend the reach of our MHC NorthStar CCM platform, providing businesses in the EMEA region with innovative tools to enhance their customer communications. Together, we aim to empower organizations to meet evolving customer expectations and leverage their regulatory communications for improved engagement, satisfaction, and loyalty,” said MHC’s chief sales officer, Jeff Butts.

“This partnership represents a total end-to-end solution built on a foundation of CCM expertise, trust, and ongoing support. Together with DTECH, we are creating a powerful ecosystem that delivers sustained value to our clients while addressing the unique challenges of each region we serve,” concluded MHC’s vive president of channel sales, Paul Rokos.