AI has changed personal lives, answering questions, unleashing creativity and delivering tailored insights with a simple prompt. But in the workplace, AI hasn’t yet been very transformative — bogged down by unintuitive interfaces, fragmented across multiple teams and tools, beset by hallucinations and inconsistency, and lacking the context that the workplace demands.
At Dreamforce, Salesforce unveiled its vision for closing this gap: Agentforce 360 with Slack as the conversational interface where people and agents work together, connecting knowledge, actions and data in real time.
The idea is simple: Use Slack’s intuitive, familiar UI to connect every employee with reliable intelligence grounded in conversational data, customer data, metadata, and deterministic workflows.
By bringing the full power of the Agentic Enterprise where billions of workplace conversations already happen every week, working with enterprise-grade AI becomes as natural as talking to a coworker.
At the center of that vision is Slackbot, reimagined for the Agentic Enterprise.
Slackbot is now a deeply personal agent for work, built directly into Slack to help you get work done. It starts with the context you already have and works with the tools and information you already trust in Slack, always respecting your permissions and access controls.
It can help you find answers, organise work, create content, schedule meetings, and take action — all without leaving Slack. There is nothing to install, nothing to learn, and nothing new to manage.
With Slackbot, businesses get access to an out-of-the-box employee agent that deeply understands every employee, their team, and how they work. And soon, Slackbot will be the best way to collaborate with Agentforce and third-party agents — a simple, conversational UI that can trigger actions and orchestrate workflows, all grounded in business intelligence and trusted data.
“Slackbot isn’t just another copilot or AI assistant. It’s the front door to the Agentic Enterprise, powered by Salesforce. This brings AI that is grounded in your company’s data, workflows, and Slack conversations, right into the flow of work,” said chief technology officer and co-founder of Parker Harris.
“It is a crucial step to realising the future we’ve been building towards — bringing Agentforce 360 to life with an intuitive, conversational interface, and elevating every human with enterprise-grade AI,” added Parker.
The new Slackbot is generally available for Business+ and Enterprise+ customers.
Slackbot does not ask you to adapt to it. It adapts to you.
One simple concern has held back enterprise AI adoption: Can AI actually be trusted to complete the sensitive tasks and interactions that are fundamental to business success? To trust an AI agent with your work, it needs to understand your context.
You need to know what you are working on, who you work with, what matters, and what doesn’t. It needs to see the conversations where decisions are made, the files that carry context, and the systems of record that hold the truth of your business.
It needs to respect permissions, protect your data, and show up in a way that feels natural, not disruptive.
Most agents fall short here. They live in separate apps, fragmenting attention as people constantly switch between tools. They start from zero context. They make you explain yourself over and over again. The capabilities may be impressive, but they do not earn your trust.
Slackbot is different — it’s built directly into Slack for every employee, with no setup or training required.
Slackbot understands conversations, files, channels, and the people you work with. It sees what you can see, always respecting your permissions and access controls.
That built-in context makes Slackbot more accurate, more relevant, and more useful in helping you get real work done because it instantly understands you and your work. To get started, you simply talk to it.
Over time, Slackbot will become even more capable.
As Agentforce and other agents are introduced across organisations, Slackbot will become your ideal way to work with all of them. No need to hunt for the right agent or tool – Slackbot will figure out which systems to involve based on what you ask it. It will coordinate the work across systems and agents behind the scenes, while you stay focused on what matters.
Today, Slackbot helps you get work done faster. Looking ahead, Salesforce is building the trusted front door to a new way of working, where people and AI agents operate together in Slack, simply, naturally, and with confidence.
